You can find When We Do Harm by Danielle Ofri, MD HERE.
Different, Gender Through the Eyes of a Primatologist by Frans de Waal can be found HERE.
T. A. Brennan, Incidence of Adverse Events and Negligence in Hospitalized Patients—Results of the Harvard Medical Practice Study 1 can be found here.
To Err Is Human, published by the Institutes of Medicine, can be found HERE.
An explanation of First In, First Out from the Lean Enterprises Institute can be found HERE
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